We want to thank you for the privilege of cleaning your home. We will do everything we can to make you an extremely satisfied customer.
Your satisfaction is guaranteed, but we need to hear from you within 24 hours of you cleaning if you are unsatisfied.
Any room you do not want cleaned, please close its door. Remember, therefore, to leave all doors open in rooms you want cleaned.
Any unpaid account will be subject to attorney fees and collection costs.
Please pick up toys, clothes, reading material, etc. before your team arrives.
Payment is expected at time of service. Please pay by cash or check and put it in a sealed envelope on counter. Call the office to pay by credit card.
Our cancellation policy requires two business days without any charge to you. Less than two business days notice may result in a 50% charge of your normal rate. However, there are sometimes special circumstances or emergencies that we will take into consideration.
We will not be liable for damages caused by your products (i.e., bleach, etc.).
We are not responsible for items not properly mounted.
In the interest of safety, we request that you do not ask our staff to climb on high shelves or bookcases due to the risk of injury.
Are the products safe?+
The cleaning products are environmentally safe and proven to be not a health risk.
Do we bring our own supplies?+
AA Cleaning Service provides our own cleaning supplies and vacuums. We will, upon request, use your supplies and vacuums.
How long does the average cleaning take?+
For an average cleaning, the allocated time is 1 hour and 20 minutes.
For a more thorough cleaning, we estimate the cleaning at 1 hour and 40 minutes.
Are pets a problem?+
Pets are not a problem. We do ask, however, that on our first visit into your home that you be available to make your pets at ease and become used to our teams. After the first visit, we request that if you are not available that the pets be locked up. The teams will be glad to let your pets back out when they complete their jobs.
Does AA Cleaning Service do windows?+
Yes, for a reasonable fee. The inside, outside, screens, storms, casements and sills are included.
How about carpets?+
We do not do carpet cleaning. However, we do partner with a company that does. Please contact us for more information.